Terms Of Service

These terms apply to electrical and air conditioning work carried out by EliteTech Services for residential and commercial customers in the Perth metropolitan area.

Quotes

Quotes are free and carry no obligation.

Every quote sets out a fixed price for the work described in it. Quotes are valid for 30 days from the date issued, after which material and equipment prices may have changed.

A quote covers only the work described. If you ask for additional work, or if we find conditions that were not visible or reasonably foreseeable when we quoted — concealed wiring faults, asbestos, structural obstructions, a switchboard that cannot safely carry the new load — we will stop, explain what we have found, and give you a revised price for your approval before continuing.

We will not carry out additional chargeable work without your approval.

Booking and access

You agree to provide safe and reasonable access to the work site at the agreed time, including access to the switchboard, roof space or subfloor where the job requires it.

If we cannot access the site at the agreed time, or the site is unsafe to work in, we may need to reschedule and may charge a reasonable fee for the wasted attendance. We will always contact you before treating a visit as a missed appointment.

Payment

For residential work, payment is due on completion unless we have agreed otherwise in writing.

For commercial accounts, payment is due within 7 days of the invoice date.

Deposits are not required as standard. On larger jobs — switchboard upgrades, rewires and ducted air conditioning — we may request a deposit to cover equipment and materials ordered specifically for your job. Where we do, it will be stated in your quote and agreed with you before any work begins.

Interest-free payment plans are available on larger jobs through our finance partners, subject to their approval and their terms.

Our workmanship guarantee

Our Lifetime Workmanship Guarantee covers the quality of workmanship provided by EliteTech Services for the duration of your ownership of the property.

This guarantee applies to defects or issues that arise as a direct result of our workmanship or installation. It does not cover the equipment, appliances, or products we supply, which are covered separately by the relevant manufacturer's warranty.

The guarantee does not cover:

• Damage caused by storms, flooding, fire, pests or other events outside our control
• Damage caused by misuse, neglect, or failure to service equipment as the manufacturer requires
• Work that has been altered, repaired or interfered with by someone else after we completed it
• Normal wear of consumable items such as globes and batteries

To make a claim, contact us with details of the issue and we will arrange to inspect it.

Equipment and manufacturer warranties

Equipment we supply — including air conditioning units, switchboards, fittings and solar equipment — carries the manufacturer's own warranty. We register that warranty in your name where the manufacturer requires it.

Manufacturer warranties are between you and the manufacturer. We will help you make a claim, but we are not the warrantor of the equipment itself.

Some manufacturer warranties require regular servicing to remain valid. Where that applies to equipment we install, we will tell you at the time.

Compliance certificates

All electrical work is tested on completion and you will receive an electrical safety certificate as required in Western Australia. Keep it — you may need it for insurance purposes and when selling the property.

Cancellations

If you need to cancel or reschedule a booking, please give us as much notice as you can.

Where we have already ordered equipment specifically for your job, or where a cancellation is made at very short notice, we may charge reasonable costs already incurred. We will discuss this with you rather than simply invoicing you.

Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Liability

To the extent permitted by law, and subject to the section above, our liability for any claim relating to our work is limited to re-supplying the services or paying the cost of having them re-supplied.

We are fully insured and hold $20 million public liability cover.

Governing law

These terms are governed by the laws of Western Australia.

Contact us

EliteTech Services Phone: 0422 593 988 Email: [email protected] ABN 53 686 174 596